FREQUENTLY ASKED QUESTIONS

client’s Quick Reference

  • Yes, entry-level jobs are available for recent grads and those without prior employment in Virtual Assistance

  • Yes, we do employ undergrads with at least 2 years of experience in the BPO industry

  • Yes, the onboarding will consume 5 days of training with allowance

  • The trainings will be conducted via a video conferencing platform (i.e., Zoom)

  • Working hours vary according to the customer, however because we serve US clients, schedules are graveyard shift

  • We follow US based Holidays, therefore, additional Holiday Incentives will be provided by client

  • No, all are welcome to apply as long as they are of legal age

  • Yes, we have performance based incentives.

  • Virtual Assistants must have their own equipment that follow the system requirements of the company.

  • Yes, but we have limited slots only for part-time positions. The company highly prefers full-time workers

  • Yes we will hire VA all over ASIA and Latin America

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  • The salary is based on the applicant's experience and level of expertise

va’s Simple Guide

  • We are a company made up of manually selected, expertly trained and highly-​knowledgeable virtual assistant professionals dedicated to helping companies and ​realtors in their administrative tasks. Our unique service model helps clients generate ​more leads, increase overall traffic and sales, as well as improve communication ​through our team of experts.

  • Our services are highly adaptable and tailored to meet the specific needs of each ​client and their business. We offer a wide range of virtual assistant services, from ​administrative tasks to specialized project support. Whether you require assistance ​with day-to-day operations, project management, customer support, or any other ​aspect of your business, we're here to help. Our approach is always client-centered, ​ensuring that our services align perfectly with your unique requirements and ​objectives.

  • There are overwhelming reasons why most companies use Virtual Assistants. However, most of our clients employ virtual assistants as they see that it is more cost-effective than hiring additional staff for routine tasks. Companies can save on labor costs while still maintaining or improving operational efficiency.

  • We have developed a thorough screening process in reviewing resumes, portfolios, and references. We conduct interviews to assess communication skills, professionalism, and expertise in the relevant tasks.

  • All our Virtual Assistants are vetted carefully by our experienced HR team. Communication skills are one of the non-negotiable requirements we have when vetting our Virtual Assistants before endorsing them to our clients.

  • If you're juggling tasks and feeling a bit overwhelmed, it might be time to consider a virtual assistant. Opting for a virtual assistant can prove to be a cost-effective solution, especially if you're dedicating excessive time to non-core business activities. Additionally, if your goal is to scale your business without incurring the substantial costs associated with hiring an in-house assistant, a virtual assistant can offer essential support at a significantly lower cost.

  • The Virtual Assistants are paid by Virtual Express Inc. We have an internal payroll system that we use in processing payments to our Virtual Assistants.

  • We require our Clients to provide a credit card on file and automatically charge the card on file. The Service Provider will process payment within 3 days from when the invoice was issued.

    What is the $495 set up fee for?

    The $495 set up fee covers the sourcing fees and company paid tools for the VA (i,e. Paid google account with all applications, Attendance and Productivity Tracker, and etc.)

  • In our onboarding process, we collaborate closely with clients to understand their ​hiring needs and preferences. We guide them through our VA selection process, ​formalize agreements with our VEi - Client Service Agreement, and ensure smooth ​VA deployment and onboarding. Regular performance evaluations and ​developmental coaching are provided to enhance productivity and satisfaction.